Privacy Policy

Last updated: 02/27

1. Data Controller

Urban Kicklab is the controller for the personal data collected via the site.

2. Collected data

During your browsing or purchases, we may collect the following data:

Identification data

  • First and last name

  • Postal address

  • Email address

  • Phone number

Order data

  • Products purchased

  • Transaction amounts

  • Purchase history

Payment data

Payments are processed securely via Shopify and its providers.
Urban Kicklab does not store full credit card numbers.

Technical data

  • IP address

  • Browsing data

  • Browser type

  • Cookies

3. Purpose of collection

The data is used to:

  • Process and ship orders

  • Provide customer support

  • Prevent fraud and abusive disputes

  • Improve user experience

  • Comply with legal obligations

4. Fraud prevention

In order to secure transactions and prevent fraud or abusive chargebacks:

  • IP addresses may be recorded.

  • Delivery information is kept.

  • Transaction proofs may be sent to banking institutions in the event of a dispute.

In case of proven fraud, the data may be forwarded to the competent authorities.

5. Data sharing

Data may be shared with:

  • Shopify (hosting and technical infrastructure)

  • Payment service providers

  • Carriers

  • Marketing tools (emailing, advertising)

Data is never sold to third parties.

6. Retention period

Data is kept:

  • For the duration necessary for the business relationship

  • In accordance with legal obligations (billing, accounting)

  • For the management of potential disputes

7. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to object

  • Right to restriction of processing

To exercise your rights: contact us.

Proof of identity may be requested for security reasons.

8. Cookies

The site uses cookies to:

  • Ensure the proper functioning of the site

  • Measure audience

  • Offer relevant advertisements

You can configure your browser to refuse cookies.

9. Data security

Urban Kicklab implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Loss

  • Alteration

  • Disclosure

10. Policy modification

Urban Kicklab reserves the right to modify this policy at any time in order to ensure its compliance with current legislation.