F.A.Q.
Where can I track my order?
Once your order is confirmed, an email containing your tracking number will be sent to you.
You can then track the delivery of your package at any time directly via this page:
👉 [Track my order]
We recommend that you also check your junk mail if you do not see the confirmation email.
How do I choose my size?
Our shoes follow standard sizing. We therefore recommend that you select your usual size.
If you are between sizes, we advise you to choose the larger size to ensure optimal daily comfort.
What are the delivery times?
Orders are prepared and shipped within 1 to 3 business days after validation.
Delivery then takes place within 5 to 9 business days, depending on your location.
The total delivery time includes both processing and shipping time.
During peak periods (holidays, product launches, promotions), a slight additional delay may exceptionally apply.
Are your products authentic?
We work with partner workshops that have fully mastered the most demanding manufacturing techniques and aesthetic standards on the market. Our priority is to offer you products that scrupulously respect the design, finishes, and dimensions of the iconic models you love. In this way, you benefit from the same visual appearance and build quality as the original, at an affordable price.
Do you ship internationally?
Yes, we ship to many countries around the world.
Delivery times and costs may vary depending on the destination.
The options available for your country will be displayed automatically during checkout.
If your country does not appear, please do not hesitate to contact our customer service team — we will do our best to find a solution for you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure payment solutions such as Apple Pay and Google Pay.
All payments are processed through internationally certified and recognized platforms.
Is the payment secure?
Yes, absolutely.
All transactions are protected by an SSL (Secure Socket Layer) encryption protocol, ensuring the confidentiality and security of your banking information.
Your information is never stored on our servers.
Is my banking information saved?
No.
We never have access to your bank card data.
Payments are processed directly by secure and certified payment providers.
Can I return an item?
Yes.
You have a period of 30 days after receipt to submit a return request.
The item must be unworn, unwashed, and in its original packaging, in perfect condition for resale.
How do I make a return?
To initiate a return, simply contact our customer service team at contact@urbankicklab.com with your order number.
We will provide you with the procedure to follow as well as shipping instructions.
