Shipping Policy

1. Delivery areas

Urban Kicklab currently delivers to the following countries:
[France / Belgium / Switzerland / Europe / International ]

2. Processing times

Orders are prepared and shipped within 1 to 3 business days after payment validation.

During holiday periods, promotions, or high order volumes, an exceptional additional delay may apply.

3. Delivery times

The average delivery time is estimated at 5 to 9 business days after shipment.

The total time includes:

  • Processing time

  • Transit time

These delivery times are provided as a guide and may vary depending on the destination and the carrier.

4. Shipping costs

Shipping costs are indicated at checkout.

Urban Kicklab reserves the right to offer free shipping under certain conditions (promotional offers, minimum purchase amount, etc.).

5. Order tracking

A tracking number is provided to the customer as soon as the order is shipped.

The customer is responsible for tracking their package via the link provided.

6. Delivery address

The customer is required to verify the accuracy of the information provided during the order.

In case of an incorrect address, Urban Kicklab cannot be held responsible for any loss or delivery delay.

Any package returned due to an incorrect address may be subject to reshipment fees at the customer's expense.

7. Package marked as delivered

A package is considered delivered when the carrier confirms its delivery to the address provided during the order.

If a package is marked as "delivered":

  • The customer must contact the carrier first.

  • An inquiry may be opened if necessary.

  • No reshipment or refund will be made without prior verification.

Urban Kicklab reserves the right to request any document or information useful for the investigation.

8. Delays beyond our control

Urban Kicklab cannot be held responsible for delays related to:

  • Postal services or carriers

  • Weather conditions

  • High-traffic periods

  • Customs formalities

9. Damaged package

In case of a visibly damaged package:

  • The customer must refuse the package or record a reservation with the carrier.

  • The customer must contact customer service within 48 hours with photographic evidence.

10. Customs and taxes

For deliveries outside the European Union, customs duties or local taxes may apply.

These fees remain the customer's responsibility.